Refund policy

Return Policies

1. Styleaway.store (Styleaway.co.uk) is an authorised online reseller based in West London, UK. We have two return sites in England, UK and return sites at our partner warehouses in China.

2. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

3. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

4. To start a return, you can contact us at leisurepages@live.co.uk.
Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. You can always contact us for any return questions at leisurepages@live.co.uk or send us a message via the contact form on the styleaway.store / styleaway.co.uk Home Page. We aim to reply to customer enquiries within 24 hours.

6. *FREE Returns within 14 days - Only applies in cases where:

  • Item not received.
  • Item received is not as described on the styleaway.store / styleaway.co.uk website.
  • Item received damaged.
  • Quality issues.

7. In all other cases, we can assist you to arrange a return via your preferred carrier, at your own cost. Please contact us on leisurepages@live.co.uk or send us a message via the contact form on the styleaway.store / styleaway.co.uk Home Page for more information.

Refund Policies

  1. Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by way of replacement or refund.
  2. Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  3. Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  4. Refund Policy
    We will notify you once we’ve received and approved your return. Once approved, you’ll be automatically refunded on your original payment method within 7 business days. If  you have not received your refund with more than 10 business days since we’ve approved your return, please contact us at leisurepages@live.co.uk.
  5. FREE P&P and FREE Delivery Orders: With the exception of damage claims and wrong item received claims, we reserve the right to deduct the original delivery cost from your refund.

Customer Feedback

We always strive to provide five-star service and value every customer’s feedback. If you experience any problems or are not completely satisfied with your purchase or our service, please contact us first before leaving a negative review. We will do our very best to resolve the matter promptly and ensure that you are happy with the outcome.

Feel free to use the contact form on the styleaway.store / syleaway.co.uk Home Page to send us your comments or feedback.